Common Problems and Solutions

Ran into an issue connecting? Here are some common problems and solutions.

I haven't received the notification/pop-up to sign in.

This problem often occurs if your device was at one point connected to the old HSR network that did not require a sign-in.  The easiest solution is to have your device forget the "Horseshoe Scout Reservation" network and then try connecting to the network again. For specific instructions instructions on how to forget a network, refer to the links below:

• Apple devices - how to forget a network
• Android devices - Go to settings, select WiFi under "network and internet", select "saved networks", select "Horseshoe Scout Reservation", select forget.
  
• Windows computers - how to forget a network

What's the WiFi password?

There is no password required to connect to the guest WiFi. Make sure you are attempting to connect to the correct WiFi network, which is "Horseshoe Scout Reservation". Once connected to the correct network, refer to the instructions for navigating the captive portal.