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Common Problems and Solutions (Guest)

Ran into an issue connecting? Here are some common problems and solutions.

What's the WiFi password?

There is no password required to connect to the guest WiFi. Make sure you are attempting to connect to the correct WiFi network, which is "Horseshoe Scout Reservation". Once connected to the correct network, refer to the instructions for "navigating the captive portal".

I haven't received the notification/pop-up to sign in.

This problem often occurs if your device was at one point connected to the old HSR network that did not require a sign-in.  The easiest solution is to have your device forget the "Horseshoe Scout Reservation" network and then try "connecting to the network" again. For specific instructions instructions on how to forget a network, refer to the links below:

The captive portal told me that my role could not be assigned.

Once the captive portal has assigned you a role, your device should automatically disconnect from the network and then reconnect using your newly assigned role.  However, some devices comply with these automatic disconnect/reconnect instructions better than others.  If you are receiving this error, your device has simply not followed these instructions well. 

To resolve the issue manually, you will need to turn off your WiFi, wait 5-10 seconds, and then turn your WiFi back on.  Your device should automatically attempt to reconnect to the network, and should do so with your new role.  Once your device has reconnected, you should now have internet access.

What's the WiFi password?

There is no password required to connect to the guest WiFi. Make sure you are attempting to connect to the correct WiFi network, which is "Horseshoe Scout Reservation". Once connected to the correct network, refer to the instructions for "navigating the captive portal".


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