# Prerequisites

#### Supported Devices

Before you begin, start by making sure you are using a compatible device when attempting to connect to the network. For information about what devices are supported refer to the "[<span style="color: #3598db;">Prerequisites and Supported Devices</span>](https://support.hsr-bsa.org/books/guest-support/page/prerequisites-and-supported-devices "Prerequisites and Supported Devices")".

#### Your HSR Account  


To access staff resources you will need to have a username and password assigned to you. This username and password is unique to you and is for your use across the HSR network. It is provided to you as part of your welcome package and should be safeguarded.

If you only require access to the internet, you can do so without the need for an account by following the "<span style="color: #3598db;">[guest instructions](https://support.hsr-bsa.org/books/guest-support/page/navigating-the-captive-portal-guest "Navigating the Captive Portal (Guest)")</span>".

#### Requesting an Account  


If you are a staff member, but were not provided a username and password when you started, contact your manager/supervisor. They will be able to put in a support request on your behalf to have your account created.