# Common Problems and Solutions (Guest)

Ran into an issue connecting? Here are some common problems and solutions.

#### What's the WiFi password?   


There is **no password required** to connect to the guest WiFi. Make sure you are attempting to connect to the correct WiFi network, which is **"Horseshoe Scout Reservation"**. Once connected to the correct network, refer to the instructions for "<span style="color: #3598db;">[navigating the captive portal](https://support.hsr-bsa.org/books/guest-support/page/navigating-the-captive-portal-guest "Navigating the Captive Portal (Guest)")</span>".

#### <span style="text-decoration: line-through;">I haven't received the notification/pop-up to sign in.</span>

<span style="text-decoration: line-through;">This problem often occurs if your device was at one point connected to the old HSR network that did not require a sign-in. The easiest solution is to have your device **forget the "Horseshoe Scout Reservation" network** and then try "<span style="color: #3598db; text-decoration: line-through;">[connecting to the network](https://support.hsr-bsa.org/books/guest-support/page/connecting-devices-to-the-network "Connecting Devices to the Network")</span>" again. For specific instructions instructions on how to forget a network, refer to the links below:</span>

- <span style="text-decoration: line-through;">[<span style="color: #3598db; text-decoration: line-through;">Apple devices - how to forget a network</span>](https://support.apple.com/en-us/HT208941 "How to forget a Wi-Fi network on your iPhone, iPad, iPod touch, or Mac")</span>
- <span style="text-decoration: line-through;">Android devices - Go to settings, select WiFi under "network and internet", select "saved networks", select "Horseshoe Scout Reservation", select forget.</span>
- <span style="text-decoration: line-through;">[<span style="color: #3598db; text-decoration: line-through;">Windows computers - how to forget a network</span>](https://support.lenovo.com/us/en/solutions/ht500422-how-to-remove-a-saved-wi-fi-network-under-windows-78110 "How to remove a saved Wi-Fi network under Windows 10, 8.1, and 7")</span>

#### <span style="text-decoration: line-through;">The captive portal told me that my role could not be assigned.</span>

<span style="text-decoration: line-through;">Once the captive portal has assigned you a role, your device should automatically disconnect from the network and then reconnect using your newly assigned role. However, some devices comply with these automatic disconnect/reconnect instructions better than others. If you are receiving this error, your device has simply not followed these instructions well. </span>

<span style="text-decoration: line-through;">To resolve the issue manually, you will need to **turn off your WiFi, wait 5-10 seconds, and then turn your WiFi back on**. Your device should automatically attempt to reconnect to the network, and should do so with your new role. Once your device has reconnected, you should now have internet access.</span>